by Sarah Andrus | Jan 15, 2012 | Blog, Career, Communication, Conflict Resolution, Professionalism |
Personally, I can’t understand the current enthusiasm for the phrase “my bad” in reaction to making a mistake. And not just because it butchers the English language (although that really does bother my inner grammarian). I don’t like it...
by Sarah Andrus | Dec 17, 2011 | Blog, Bosses, Career, Communication, Conflict Resolution, Professionalism, Work |
Much has been written about how to deal with “difficult” people. But with all of those difficult people out there, doesn’t it make sense that it’s a least possible, that one of them is you? Consider the law of averages. Some people are difficult most of the time and...
by Sarah Andrus | Sep 21, 2011 | Blog, Communication, Conflict Resolution |
Today I saw rudeness. I saw an entitled attitude. I saw disrespect. And, I saw it all in a relatively brief email chain I was cc’d on. So I hope you will indulge me in pointing out the obvious: It doesn’t matter who you are or who you are dealing with … BE NICE! As I...
by Sarah Andrus | Aug 7, 2011 | Blog, Bosses, Communication, concensus, Conflict Resolution |
In the movie Cool Hand Luke, the warden says what has become a famous line, “What we’ve got here is a failure to communicate…” after he beats Luke for trying to escape yet again. What do you hear in that line? Even if you aren’t familiar...
by Sarah Andrus | Jun 24, 2009 | Blog, Communication, Conflict Resolution, Parenting, Sales |
It’s been about a month since our son Sam came home from college. We enjoyed his company for only a few days before he and his friends left for BONNAROO! (Say that in a sing-song voice very loudly as though you’re seven years old and screaming “PRESENTS!” on Xmas...